FAQ's
How old do I have to be to hire a car/van?
You have to be between the ages of 23 and 73 to hire a car or van from us. Drivers under the age of 25 however will have to pay an additional fee of £10 per day for insurance purposes. There may be extra charges payable. All drivers must have held a full driving licence for at least 24 months in order to be covered by our insurance.
What documents do I need to bring with me?
For people with photocard driving licences, we need to see both the photocard and, as of June 8th 2015, the counterpart of the licence is now invalid. Therefore you need to go online to; www.gov.uk/view-driving-licence, follow the prompts and the system will generate a unique 8-digit 'check-code' which is case sensitive Bring this code with you and we will use it to check your driving licence information. We also need another form of I.D. with your address such as a utility bill or bank statement. Finally, we need a credit or debit card in the name of the driver.
What time can I pick up/drop off my vehicle?
We try and be as flexible as possible regarding pick-up times and find a time that suits you. Each hire period lasts for 24 hours. We can either arrange for your hire to commence in the morning until the following morning or if you need an early start you could pick up at teatime the day before. PLEASE NOTE: hire commences at the time which you booked to collect your vehicle, please bear this in mind when making your booking. If you book out a vehicle for collection at 08:00 am it will be due back at the same time the following day, regardless of your collection time, this ensures our vans are clean and ready for the customer after you. If you wish to extend your hire please call the office & our team will try our best to help you.
I’ve got points on my licence, will this affect my hiring a vehicle?
You must disclose if you have points on your licence, some points such as IN10, DR10 etc, will prevent you from hiring a vehicle depending on the time elapsed since the endorsement. if you are unsure whether your endorsements will prevent you from hiring please call our office & a member of our team will be happy to help. An additional fee may be changed if there are numerous points or they were acquired recently. This cost is applied by the insurance company and is out of our control.
Can I take a hire vehicle abroad?
Yes - with prior arrangement and in line with the T&C's
Is there an additional charge for an extra driver?
Yes. For each additional driver added on to the insurance a fee of circa £25 per day will be charged (This fee may vary if the additional drivers have penalty points or are under 25 years old)
Do you have mileage limits?
Mileage is charged at 15p per mile, after the first 150 miles per day. All vehicles are fitted with trackers recording speed & mileage. A mileage estimation will be charged on collection, this will be checked upon your return and excess mileage will be billed.
How long do I need to have held a full licence for?
All drivers must have held a full licence for at least 24 months.
Do your vehicles come with a breakdown cover?
All our vehicles can come with a full RAC/AA breakdown cover for an additional charge. In the event of a breakdown, we will work with the RAC/AA to have you back on the move as soon as possible. In the unlikely event of a breakdown, your first point of call MUST be to us. You can contact us (on 01253 738088) 24/7, we will then contact the RAC/AA and decide on the best plan of action to take.
Can I take a hire van to the tip?
If you pay your council tax to Fylde Council please visit Lancashire County Council website here to book a tip visit in a van on the B5259 Saltcotes Road/Mythop Road
If you pay your council tax to Blackpool Council please visit the Blackpool Council website here to book a tip visit in a van at Household Waste Recycling Centre (HWRC), Bristol Avenue, Bispham, FY2 0JG
If you pay your council tax to Wyre Council please visit the Lancashire County Council website here to book a tip visit in a van, The centre is most conveniently accessed from the A585 Amounderness Way by turning into the B5268 Fleetwood Road at its roundabout junction. The recycling centre is located on Jameson Road, which is on the left-hand side after turning onto the B5268.
Can I travel with a pet?
We allow pets in our vehicles however please inform us ahead of time if you intend to travel with an animal. All pets must be transported in line with the laws and recommendations on safe travel. You must fully clean the vehicle before returning if you have carried a pet on board. We offer this service for £25 which will be billed if the vehicle returns in poor condition. Any damage as a result of transporting pets will be the responsibility of the driver & they will be billed on the vehicle's return.
What size of van can I hire? Do I need a special licence?
Check out our vans page for details of our vans available for hire. ALL of our vans can be driven on a standard UK Driving licence (Category B)
Is there a Cancellation Policy?
Once booked the vans and Cars, are taken off sale and reserved for you. No refunds are given, however, if you rebook at a later date a 50% credit of the original booking will be deducted from the final cost.
Rental Agreement Terms and Conditions
You will be asked to fill out a simple Rental Agreement before hire, a copy of this is given to the Hirer. Please Note that the contract is binding and that all vehicles should be returned in the same condition. Failure to do so could result in extra charges. All Tickets, Cleaning fees or other charges incurred throughout your period of hire are the responsibility of the driver and will be pursued.
Vehicle Damage
You are responsible for ANY damage to GLASS, TYRES, PUNCTURES or CALL OUT CHARGES. In the event of a breakdown, we will work with the RAC to have you back on the move as soon as possible, your first point of call MUST be to us.
You can contact us (on 01253 738088) 24/7, we will then contact the RAC and decide on the best plan of action to take. In the event of an accident resulting in a claim, you will be charged £1500, or £750 if you have purchased
Penalties & Charges
Any Parking, speeding or congestion charges are the responsibility of the driver, in the event you receive a penalty we will forward your details to the relevant agency. You will be subject to an administration fine in the event multiple fines are received.
You will be charged at 15P per mile for any miles you do over 150 per day. Please ensure if you will be entering any low emission/toll areas, any charges are paid in advance to avoid fines. These include: MERSEY FLOW, TFL CONGESTION, ULEZ, BIRMINGHAM CLEAN AIR ZONE, BLACKPOOL COUNCIL PERMIT PARKING and many others
Extra Charges
Provided you return the vehicle in the same condition as which it left you should not incur any extra charges. Late returns are charged at £10 per hour & you will be charged a £40 cleaning fee in the event the vehicle is returned dirty/full. We ask that you do not smoke in our vehicles - you may be billed if the car has a cigarette or other odour on your return.
Tracking
All our vehicles are tracked in real-time 24/7. This is for the safety of our customers in addition to the security of our vehicles. this information may be passed to law enforcement if requested. Anyone found to be tampering with our tracking devices will be banned with immediate effect and any current hires will be terminated
Agreement
By signing your hire agreement, you are agreeing with these and other terms & conditions. Please make sure you read, understand, and agree with these terms & everything included in your hire agreement before your hire. This is a legally binding agreement which also acts as your proof of insurance & receipt. DO NOT ALLOW ANYONE TO DRIVE WHO IS NOT NAMED ON THE HIRE AGREEMENT.
WANT TO EXTEND YOUR HIRE?
If you wish to Extend your hire you MUST inform us before the end of your current hire. We understand that everyone's circumstances can change, and we want to be as flexible as possible. To ensure that your insurance coverage remains valid, please let us know of any hire extensions prior to the end of your current hire.
PLEASE NOTE ALL VEHICLES ARE STRICTLY NO SMOKING!
ALL VEHICLES ARE FITTED WITH TRACKERS WHICH RECORD 24/7 FOR YOUR SAFETY & OUR CONVENIENCE.
Do you provide a driver or a 'Man' with your vans?
Unfortunately, our vehicles are self-drive only and we are unable to drive or help load our vans, we can, however, recommend a trusted local firm if this is something you require.
